It's simple to purchase a scanner for documents. Browse our catalogue and add any products that you wish to purchase in your basket. When you're ready, follow the checkout process and pay with Paypal, any major bank card via Stripe, or Finance (if applicable). On completion of your purchase, you will receive a VAT receipt with details of your order, direct to your email address.
My Payment Failed - What do I do?
We use a secure gateway payment system for e-commerce, called Stripe. This tool allows you to enter card details into the checkout process and for us to collect payment.
If you tried to pay via Stripe and received an Order Failed message, this is usually due to the address and postcode on the bank card not matching the address and postcode entered into the checkout process.
Please double check the address on your bank card and retype. The address entered into the checkout process should match the address on any bank statement exactly. This is to prevent fraud.
Alternatively, a card may be declined due to a spending limit applied to the card or registered bank account. Please also check this before continuing.
If you have done this and still receive a failed order message, please contact us.
View our Contact Page:
https://www.thescannershop.com/contact/
Read more:
https://www.thescannershop.com/faqs/
View full T&C's:
https://new.thescannershop.com/terms-conditions/
The Scanner Shop accepts payment via Purchase Orders. If you wish to use this process, we advise you to select the scanners that you wish to purchase and add them to basket. The basket page will display the total fee required, including VAT and delivery charges. Once you have this figure, complete your own company purchase order and send via email, with detailed product breakdown, to sales@thescannershop.com. Thank you.
Read more:
https://www.thescannershop.com/faqs
Changed Your Mind? Important Returns Information
We will pay the costs of returning products to us if any products are faulty, misdescribed or you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of returning the products to us when returning goods back to us and we agree to accept any such goods for return, you shall be liable to pay a re-stocking charge of 15% of the invoice price.
All goods that have been agreed to be returned by you to us, delivery and handling charges will be paid by the customer.
We will not pay the costs of returning products to us if the products have been used. Scanners have an internal scan count and we cannot re-sell a scanner with a scan count of 1 or above as "New" stock. If the Products have been used, a re-stocking fee is chargeable. On return, we will inspect the Products. If all accessories, cables & original boxes are in a satisfactory condition, we will refund you up to 85% of the purchased value. We do not cover return delivery costs or refund initial delivery fees.
For more information, please visit our full Delivery & Returns Policy
Our shipping policy has been updated since the UK left the EU under Brexit regulations. If you are a business purchasing overseas, you must supply an EORI number. This number may or may not begin with an XI number if you are based in Ireland.
This is outlined in more detail under article 7 of our full shipping & delivery terms and conditions.
From time to time, ScanSnap will offer promotional gifts or offerings to their customers. Often, customers who purchase a new ScanSnap device can claim a free gift.
Gifts are not sent out to customers at the time of purchase. These gifts must be claimed through the ScanSnap website after 30 days of ownership: https://www.scansnapit.com/uk/
Navigate to your selected item's webpage and then follow the promotional claim form.
Please note that promotions of this nature are not fulfilled by The Scanner Shop, but ScanSnap directly. We take no responsibilty for claims beng missed by customers who forget to claim within a given promotional period.
If you have any questions about current ScanSnap promotions or would like to enquire about their product range, please do not hesitate to get in touch
PFU (EMEA) Limited will start shipping Ricoh branded scanners from March 2023. They will do everything they can to ensure that any orders from their distribution partners are fulfilled from the same brand (Fujitsu or Ricoh). However, they acknowledge that for a short period of time, there is a chance to have mixed batches of Fujitsu and Ricoh branded scanners fulfilled within the same order. For more information visit out blog post Fujitsu - Ricoh Rebrand.
Searchable PDF documents allow users to search for text within a document. Many modern scanners are bundled with optical character recognition (OCR) capabilities. When scanning a document, choose the option to create a searchable PDF directly from the scanner’s software. This task is easily achieved using ScanSnap Home software, which is bundled with all ScanSnap document scanners. ScanSnap Home software allows you to create searchable pdf files at the touch of a button. Watch this video to find out how.
